Employers Love It When You Speak Their Language

Code-like acronyms, technical terminologies, jargon, and business buzzwords… all industries and professions have a language.

When interviewing candidates or meeting someone at a professional event, I can tell how involved they are in managing call centres. How? By the words they use.

Specifically, I am referring to terminology call center professionals use, such as AHT (Average Handle Time), ASR (Automatic Speech Recognition), CTI (Computer Telephony Integration), and SLA (Ser…